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Shipping Policy

Legal Disclaimer

Second Chance Sales

https://www.secondchancesales.co.uk

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The explanations and information provided on this website are intended only as general and high-level explanations and information. They are provided solely to help illustrate how a business might approach drafting its own documents, such as a Shipping Policy.

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You should not rely on any content on this website as legal advice, professional advice, or as recommendations regarding what you should actually do. Second Chance Sales cannot know in advance the specific shipping policies, terms, or practices that you wish to establish between your business and your customers, nor can we account for the unique circumstances of your operations, location, or legal obligations.

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The content on https://www.secondchancesales.co.uk is not a substitute for advice from a qualified legal professional. We strongly recommend that you seek independent legal advice to help you understand your obligations and to assist you in the creation, review, and implementation of your own Shipping Policy (and any other legal documents relevant to your business).

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Second Chance Sales accepts no liability for any loss or damage that may arise from reliance on the general information provided on this website.

 

For any questions regarding this disclaimer, please contact:

Second Chance Sales

Website: https://www.secondchancesales.co.uk

Email: tony.ingram@secondchancesales.co.uk

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Shipping Policy

Second Chance Sales

Last updated: 18/08/2026

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1. Introduction

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This Shipping Policy sets out how Second Chance Sales (“we”, “us”, or “our”) processes, packs, and delivers orders placed on our website https://www.secondchancesales.co.uk.

By placing an order with us, you agree to the terms of this Shipping Policy. Please read it carefully before completing your purchase. If you have any questions, contact us using the details at the end of this policy.

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2. Order Processing and Dispatch Times

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Once you place an order and payment has been successfully received, we will begin processing it.

  • Orders are typically processed within 1–2 business days of receipt.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • During busy periods (for example sales or peak seasons) processing may take slightly longer. We will do our best to keep you informed.

You will receive an order confirmation email shortly after purchase, followed by a dispatch/shipping confirmation email (with tracking information where available) once your order has left us.

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3. Shipping Methods and Carriers

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We use the following reputable carriers to deliver your orders:

  • Royal Mail

  • InPost

  • Evri

  • Relay

  • DPD

  • UPS

The available shipping methods and estimated delivery times will be shown at checkout before you complete your order. The carrier used for your order may vary depending on the delivery option selected, the destination, and the size/weight of the package.

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4. Estimated Delivery Times

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Delivery times are estimates only and begin from the date of dispatch (not the date of order).

Orders are typically delivered within 1–5 days, depending on the delivery location and the shipping method selected at checkout.

Please note that delivery times can be affected by factors outside our control (see section 7 – Delays).

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5. Shipping Costs

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Shipping costs are calculated at checkout based on the delivery method selected, the destination, and the weight/size of the order. The exact cost will be clearly displayed before you complete your purchase.

Any applicable taxes, duties, or customs charges for international orders (if offered) are the responsibility of the customer unless otherwise stated.

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6. Shipping Destinations and Restrictions

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We currently ship to destinations within the United Kingdom. Availability of specific carriers and delivery options may vary by location.

We reserve the right not to ship to certain locations or to cancel orders where delivery is not reasonably possible. If this occurs, we will notify you and issue a full refund.

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7. Delays

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While we aim to meet the estimated delivery times of 1–5 days, delays can sometimes occur due to circumstances beyond our reasonable control. These may include (but are not limited to):

  • Adverse weather conditions

  • Carrier issues or industrial action

  • Customs delays (for any international orders)

  • Incorrect or incomplete delivery address provided by the customer

  • Peak periods and high demand

In the event of a significant delay, we will do our best to keep you informed. We are not liable for delays caused by the carrier or circumstances outside our control, but we will assist you in resolving the issue wherever possible.

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8. Lost or Damaged Packages

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Lost Packages

If your order has not arrived within the expected timeframe (1–5 days from dispatch), please contact us as soon as possible with your order number. We will investigate with the relevant carrier (Royal Mail, InPost, Evri, Relay, DPD or UPS). If the package is confirmed lost, we will either arrange a replacement or issue a refund, at our discretion and in accordance with your statutory rights.

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Damaged Packages

If your order arrives damaged, please take clear photographs of the packaging and the damaged item(s) and contact us within 3 days of delivery. Do not discard the packaging until the matter is resolved. We will arrange a replacement or refund as appropriate.

Nothing in this policy affects your statutory rights as a consumer under UK law.

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9. Incorrect Address and Failed Delivery

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It is your responsibility to provide a complete and accurate delivery address at the time of ordering. We are not responsible for orders that are delayed, lost, or returned to us because of an incorrect or incomplete address.

If a package is returned to us due to a failed delivery (for example, no one available to receive it and it is not collected from a local Post Office, InPost locker, Evri parcelshop, or carrier depot), we will contact you. Additional shipping charges may apply to re-send the order. If we are unable to reach you or the order is not re-shipped within a reasonable time, we may cancel the order and refund you (less any original shipping costs if applicable).

Please ensure someone is available to receive the delivery, or that a safe place / neighbour / locker collection option is arranged where the carrier allows it.

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10. Order Tracking

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Where tracking is available, we will include the tracking number and a link in the dispatch confirmation email. You can use this information to follow the progress of your delivery on the relevant carrier’s website (Royal Mail, InPost, Evri, Relay, DPD or UPS). Tracking updates are provided by the carrier and may take a short time to appear after dispatch.

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11. Changes to This Shipping Policy

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We may update this Shipping Policy from time to time. The most current version will always be available on our website. The version that applies to your order is the one in force at the time you placed the order. Continued use of our website after changes constitutes acceptance of the updated policy.

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12. Contact Us

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If you have any questions about this Shipping Policy or need help with an order, please contact us:

Second Chance Sales

Website: https://www.secondchancesales.co.uk

Email: Tony.ingram@secondchancesales.co.uk

Address: 29 Greenhey Places, Gillibrand’s, Skelmersdale WN8 9SA.

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