Refund Policy

Second Chance Sales

Last updated: 18/08/2026

1. Introduction

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This Refund Policy is a legally binding document that establishes the legal relations between Second Chance Sales (“we”, “us”, or “our”) and our customers regarding how and when we will provide refunds for products purchased on our website https://www.secondchancesales.co.uk.

As an online business selling products, we are required under UK consumer protection laws to provide clear information about returns and refunds. This policy helps set expectations and may assist in avoiding disputes.

By placing an order with us you agree to the terms of this Refund Policy. Nothing in this policy affects your statutory rights as a consumer under UK law.

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2. Your Statutory Rights

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Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, most customers have a legal right to cancel an order for any reason within 14 days of receiving the goods (the “cooling-off period”).

In addition, under the Consumer Rights Act 2015, goods must be as described, of satisfactory quality, and fit for purpose. If they are not, you may be entitled to a repair, replacement, or refund.

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3. Timeframe for Requesting a Refund

Change of Mind / Cooling-Off Period

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You have 14 days from the day after you receive your order to notify us that you wish to cancel and return the items for a refund.

Faulty, Damaged or Incorrect Items

If an item is faulty, damaged on arrival, or not as described, please contact us as soon as possible (ideally within 3 days of delivery) so we can resolve the issue promptly. Your rights under the Consumer Rights Act continue beyond the 14-day period for qualifying faults.

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4. Conditions for Receiving a Refund

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To be eligible for a refund under the change-of-mind / cooling-off rules, the following conditions generally apply:

• The item must be returned unused, unworn (except for trying on), and in its original condition

• All original tags, labels, and packaging should be intact.

• The item must not have been worn, washed, altered, or damaged by you

• Proof of purchase (order confirmation or receipt) is required

We reserve the right to refuse a refund or offer a partial refund if an item is returned in a condition that does not meet these requirements (for example, if it shows signs of wear or is missing tags).

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5. How to Request a Refund or Return

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To start a return or request a refund, please contact us using the details at the end of this policy and provide:

• Your order number

• The item(s) you wish to return

• The reason for the return.

We will then provide instructions on how and where to send the return. Please do not send items back without first contacting us, as this may delay processing.

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6. Refund Method and Timing

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Once we receive and inspect the returned item(s), we will notify you of the outcome.

Approved refunds will be processed to the original payment method used for the purchase. You should allow:

• Up to 5–10 business days for the refund to appear in your account after we process it (depending on your bank or payment provider)

• We aim to process refunds within a 5 working days of receiving the returned goods

In most cases refunds are full (product price). Shipping costs may be refundable depending on the reason for the return and applicable law (see section 8).

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7. Items That May Not Qualify for a Refund

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Certain items may be excluded from the standard 14-day cooling-off right or may not be eligible for a change-of-mind refund, including (where applicable under law):

• Items that have been customised or personalised to your specifications

• Sealed goods that are not suitable for return due to health or hygiene reasons if unsealed after delivery

• Any other items where the right to cancel is lawfully excluded

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8. Return Shipping Costs

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If you are returning an item because of a change of mind within the cooling-off period, you will normally be responsible for the cost of return postage, unless we state otherwise or the item was faulty, damaged, or incorrect.

If the return is due to our error (wrong item sent, faulty, or damaged on arrival), we will cover the reasonable cost of return shipping or provide a prepaid label where appropriate.

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9. Partial Refunds

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In some cases, we may offer a partial refund rather than a full refund or replacement. This may occur, for example, if an item is returned in a used or incomplete condition, or if only part of an order is being returned. We will always explain the reason and the amount of any partial refund.

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10. Faulty, Damaged or Incorrect Items

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If you receive a faulty, damaged, or incorrect item:

• Contact us promptly with your order number and clear photographs of the issue

• Do not use or dispose of the item until we have advised you

• We will arrange a replacement, repair (where appropriate), or full refund, including reasonable return shipping costs

This is in addition to your statutory rights.

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11. Changes to This Refund Policy

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We may update this Refund Policy from time to time. The most current version will always be available on our website. The version that applies to your order is the one in force at the time you placed the order.

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12. Contact Us

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If you have any questions about this Refund Policy or wish to start a return, please contact us:

Second Chance Sales

Website: https://www.secondchancesales.co.uk

Email: Tony.ingram@secondchancesales.co.uk

Address: 29 Greenhey Places, Gillibrand’s, Skelmersdale WN8 9SA

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